THE RETURN PROCESS
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We recommend using the original packaging to return your product to us. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted product(s) or damaged product (s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.Ship your return to the following address:THAIKANYA CO.,LTD
42/62 Soi Moo Baan Hua Na, Nong Kae, Hua Hin, Prachuap Khiri Khan 77110
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.For a product to be eligible for return, the following conditions must apply:
The issue must be reported to THAIKANYA CO.,LTD within 7 days of your receipt of the product.
THAIKANYA CO.,LTD must be contacted immediately if products are damaged as a result of shipping.
A detailed description of the damage must be provided to the Customer Care team.
Product(s) is returned in the condition it was received.
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. Kaia Earth™ is not liable for missing packages with confirmed delivery by courier.THAIKANYA CO.,LTD will not accept product returns for the following:
General customer or end-consumer dissatisfaction.
Lack of sales.
Testers (due to the unregulated condition of use and storage).
Products not stored according to the required conditions of storage outlined in the label.REPLACEMENT/CREDITS
If a return is approved, a replacement or credit note will be issued.
You will be notified via email once the return has been processed.
Return products must be received and accounted at THAIKANYA CO.,LTD warehouse before credit notes are made available for future orders or replacements can be sent:
A replacement or credit will be issued within 7-10 calendar days of receipt at THAIKANYA CO.,LTD warehouse.
Original shipping and handling costs are non-refundable.
CANCELING AN ORDER
If you decide to cancel your order after it has shipped but before it arrives to you, please note you will incur a non-negotiable fee of 100 baht This is the charge that Flash express bills for a delivery intercept.
IN THE EVENT OF ANY PERCEIVED ABUSE OF THAIKANYA CO.,LTD SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF THAIKANYA CO.,LTD LLC, A RETURN OR EXCHANGE MAY NOT BE HONORED.