Payment Terms and Conditions
These Payment Terms and Conditions apply to all purchases made from THAIKANYA through our website, authorized retail locations, partner shops, clinics, and other approved sales channels.
By submitting an order or making a payment, you agree to comply with THAIKANYA’s applicable guidelines, policies, product terms, Return and Refund Policy, and these Payment Terms and Conditions. Updated terms will take effect when published on our platform, subject to applicable law.
1. Accepted Payment Methods
You agree to pay the full amount shown at checkout or stated in the relevant invoice or purchase order using an accepted and legally valid payment method, including:
Credit card;
Debit card;
Bank transfer or Cash to a representative or at the shops
QR payment;
Approved electronic payment service; or
Another payment method authorized by THAIKANYA.
You confirm that you are authorized to use the selected payment method and that all payment information you provide is accurate and complete.
2. Prices and Charges
All prices will be displayed or communicated before payment. Unless otherwise stated, the total amount may include applicable taxes, delivery fees, payment-processing fees, or other charges associated with the order.
For international transactions, the customer is responsible for any currency-conversion charges, foreign transaction fees, bank fees, customs duties, import taxes, or other charges imposed by the customer’s bank or local authorities.
3. Payment Authorization
By placing an order, you authorize THAIKANYA and its approved payment service providers to charge the total amount to your selected payment method.
An order will be confirmed only after payment has been successfully processed or verified. THAIKANYA may suspend or cancel an order if payment is declined, incomplete, unauthorized, suspected to be fraudulent, or not received within the specified period.
4. Payment Cancellation and Disputes
After a payment has been successfully processed, you agree not to cancel, reverse, or dispute the payment without a valid reason.
A payment dispute may be submitted where:
The product was not delivered within the stated delivery period;
The product received was materially different from the seller’s description or confirmed order;
The product was damaged, defective, expired, or incorrect; or
The transaction was genuinely unauthorized.
Before initiating a chargeback or payment dispute, please contact THAIKANYA Customer Service so that we have a reasonable opportunity to investigate and resolve the matter.
Nothing in these terms limits any consumer rights available under applicable law.
5. Refund Approval
Payments that have been successfully processed are subject to THAIKANYA’s Return, Exchange and Refund Policy.
A refund will be processed only after:
The customer submits a valid request;
THAIKANYA reviews and approves the request;
Any required returned product has been received and inspected; and
THAIKANYA confirms the approved refund amount.
Submitting a refund request does not automatically guarantee approval.
6. Refund Method
Approved refunds will normally be issued:
Through the original payment method;
To the account, card, or person that made the original transaction; and
In the original transaction currency, where supported.
Refunds cannot normally be transferred to another person, account, card, or payment method. If the original payment method is no longer available, THAIKANYA may request additional information and proof of identity before arranging an alternative refund method.
7. Refund Processing Time
THAIKANYA will normally initiate an approved refund within 7–14 business days after completing the required review and inspection.
THAIKANYA cannot guarantee the exact date on which the refunded amount will appear in your account. Processing times depend on the relevant bank, card issuer, payment gateway, or payment service provider.
Any currency-conversion difference, foreign transaction fee, bank fee, or third-party processing fee may be non-refundable unless otherwise required by applicable law.
8. Clinic, Consultation and Appointment Payments
Consultation, telemedicine, clinic, treatment, wellness-program, and appointment fees may be subject to separate booking, cancellation, rescheduling, and refund conditions communicated before payment.
Fees for services that have already been provided, appointments that have already commenced, medical documents that have already been prepared, or personalized products that have already been produced are generally non-refundable, except where otherwise required by law or expressly approved by THAIKANYA.
9. Order Verification
THAIKANYA reserves the right to request additional information to verify an order, payment, identity, delivery address, prescription, medical eligibility, or authorization to use a payment method.
Failure to provide the required information may result in an order being delayed, suspended, or cancelled. If a cancelled order has already been paid, any approved refund will be processed according to these terms.
10. Contact Information
For payment, billing, or refund enquiries, please contact:
THAIKANYA Customer Service
Email: sales@thaikanya.com
Please include your full name, order number, payment date, transaction reference, and a brief description of your enquiry.