RETURN POLICY
Payment Terms and Conditions (example)
You agree to comply with our guidelines, rules, and policies regarding the purchase of products through the website. Besides, you acknowledge and agree to be bound by the changes published on the platform. The payment terms and conditions will apply to purchase orders and payment made between you and the seller.
- You agree to pay for products by credit or debit card that can be used for a legal settlement
- You agree not to cancel the payment later unless you receive a product that does not appropriate to the agreement, the product has not been delivered within the shipping period, or the product you receive is significantly different from the seller description
- You acknowledge the Refund Policy of a payment that are successfully paid, this can be done only when the seller agrees and notifies the refund request.
- You acknowledge all refunds to be made through the original payment method and to the person making the transaction.
- You acknowledge no guarantee that the refund will be credited to your account on time. The refund process may take time and depends on each bank and/or the payment service provider who process the refund.
Return, Exchange & Refund Policy
At THAIKANYA, we carefully inspect and pack every order before shipment. Please review this policy before making a purchase.
1. Return Request Period
Customers may request a return or exchange within 7 calendar days after receiving the product.
Please contact THAIKANYA Customer Service before returning any item. Requests submitted after 7 days may not be accepted.
2. Return and Exchange Options
Once the returned product has been inspected and approved, THAIKANYA may offer one of the following:
Exchange for the same product;
Exchange for another product of equal value;
Store credit; or
Refund to the original payment method.
If a replacement product has a higher price, the customer must pay the difference. If it has a lower price, the remaining balance may be refunded or issued as store credit.
3. Return Conditions
To qualify for a return or exchange, the product must:
Be unused, unopened, and in its original condition;
Include the original packaging, labels, price tags, seals, accessories, and promotional gifts;
Be accompanied by the original receipt, order number, or proof of purchase; and
Be securely packed to prevent damage during return shipment.
For health, hygiene, and safety reasons, opened or used wellness products, supplements, herbal products, oils, balms, cosmetics, personal-care products, and made-to-order products are NOT refundable or exchangeable, except where the product is defective, damaged upon delivery, expired, or different from the item ordered.
Products purchased during clearance sales or marked as “Final Sale” are also NOT refundable or exchangeable.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please contact us within 7 days and provide:
Your order number or receipt;
Photographs or video of the product;
Photographs of the packaging and shipping label; and
A brief description of the issue.
Please do not use or dispose of the product until our team has reviewed your request.
If THAIKANYA confirms that the product was damaged, defective, expired, or incorrectly supplied, we will arrange a replacement or refund and cover the reasonable return-shipping cost.
5. Packing and Shipping Responsibility
Customers are responsible for packing returned products safely and arranging return shipment using a trackable delivery service.
Return-shipping costs are the customer’s responsibility unless the return results from an error by THAIKANYA or from a confirmed damaged, defective, expired, or incorrect product.
THAIKANYA is not responsible for returned products that are lost or damaged because of inadequate packaging or an untracked delivery method.
Products returned without prior approval may not be accepted.
6. Inspection and Processing Time
After receiving the returned product, THAIKANYA will inspect it within 3–7 business days.
Approved exchanges will normally be prepared and shipped within 7–14 business days, subject to product availability.
Approved refunds will normally be processed within 7–14 business days. The time required for the refund to appear in the customer’s account may vary depending on the bank, card provider, or payment service.
Original delivery fees and return-shipping costs are non-refundable unless the return is caused by an error by THAIKANYA.
7. How to Request a Return
Before sending any product back, please contact:
THAIKANYA Customer Service
Email: sales@thaikanya.com
Please include your full name, order number, contact details, reason for the request, and supporting photographs or a receipt where applicable.
THAIKANYA reserves the right to reject any return, exchange, or refund request that does not comply with this policy.